If you were happy to pay ESRI or Oracle for "maintenance" then you could continue to buy support from Open Source developers and get actual bug fixes.
You get to determine the direction of development.
Plus many of us write better/more code when not hungry.
So you must save money by going it alone.
But now you need to earn your support.
Be polite - you are asking for a favour.
Choose the right forum, don't send the same message to all of them
Looks easy but cuts out xml and HTML
Implies you can't be bothered to read the list
Will you see the reply?
If it is a geography question then ask on gis.stackexchange.com.
If it is a programming question then ask on stackoverflow.com.
If you find a solution, tell the world!
How To Ask Questions The Smart Way Eric Steven Raymond
Your software sucks it can't even do foo
I was trying to do foo and instead bar happened
I don't really care about geography so can you do the following for me ...
Where can I learn how to do this ...
Any updates on this? Is anyone watching this jira board? Doesn't anyone read this list?
I can add this...
I am stuck because I am new to this library. Are there any tutorials out there that can help me?
I plan to use geotools and I saw that there is an oracle plugin available, but the documentation is not very detailed. Are there any examples or documentations available to access the functionality of the plugin?
You could get to know the developers before you have a problem
How can I help out?
I worked through the quickstart and noticed the following... How can I fix it?
is always a good way to start a conversation.
Never assume you are entitled to an answer.
You are not;
you aren't, after all, paying for the service. You will earn an answer, if you earn it, by asking a substantial, interesting, and thought-provoking question — one that implicitly contributes to the experience of the community rather than merely passively demanding knowledge from others.